Refund policy

Effective Date: January 1, 2026

At Linovia, we want every customer to shop with confidence. If you are not completely satisfied with your purchase, we are happy to offer a simple and transparent return and refund process.

1. 30-Day Return Policy

We proudly offer free returns within 30 days of receiving your order.

To qualify for a return:

  • The item must be returned within 30 calendar days after delivery.
  • The product should be in its original condition.
  • Items should be returned with original packaging whenever possible.
  • Proof of purchase or order confirmation is required.

2. Free Return Shipping

Customers do not need to pay return shipping costs for eligible returns.

Once your return request is approved, our support team will provide detailed return instructions.

3. Refund Process

After we receive and inspect your returned item, refunds will be processed to your original payment method.

Most refunds are completed within 5–10 business days, depending on your payment provider.

4. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • Photos of the product
  • Photos of the packaging (if applicable)

We will arrange a replacement or full refund at no additional cost.

5. Order Cancellation

Orders may be canceled before they have been processed for shipment.

If an order has already been shipped, it will need to follow our standard return process.

6. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Personalized or custom-made items.
  • Products damaged through misuse.
  • Items intentionally altered after delivery.
  • Gift cards, where applicable.

7. Late or Missing Refunds

If you have not received your refund after the expected processing period:

  • Check with your bank or card provider.
  • Contact your payment provider.
  • Reach out to us if additional assistance is needed.

8. Contact Us

Email: support@linovia.xyz

Phone: +1 604 487-0336

Address:

2339 Phillips Rd
Powell River, BC V8A 0L6
Canada

We are committed to making every return experience simple, fair, and hassle-free.